On Premise Territory Manager
(Wine Jobs:
Sales & Marketing)
Full Time
DB Group
Central Auckland,
Auckland/Northland
DB is an iconic company in New Zealand and has been since we first opened in 1929. We are 100% owned by Heineken and have strong global networks and resources, and with brands such as Monteiths, Tui, DB Export and Tiger, we have incredible strength in the market. Our people are passionate about our beers and ciders and proud of our culture.
DBs vision is to inspire good times, and our people are proud innovators and leading the forefront with our brands.
The role:
Reporting to the Sales Support Team Leader, this role will be working in a team of 6 with the purpose of delivering superior service to both internal & external customers and consumers via Phone, Email & Web. This role involves order entry, data entry, and customer and consumer issue resolution, educating on product and brand as well as supporting customers on the DB Portal.
Quality complaints are managed in a way that is empathetic, efficient and manages any risk to the reputation of the brand or business.
This role works closely with sales, marketing, supply chain and external freight providers.
The hours are: 8.30 – 5.00pm Monday to Friday
The role also involves:
- Responding to both internal and external customers and consumers via email, phone and web
- Work closely with sales, marketing, supply chain and external freight providers to communicate on orders and consumer feedback
- Educate customers and consumers on new products and promotions to upsell
- Issue resolution for customers and consumers
- On a rotational basis, manage the Customer Care mobile for the related weekend
About you:
- Previous customer service experience, especially in a contact centre environment
- Energetic, positive and willing to go the extra mile
- You will be flexible and willing to pick up multiple jobs and manage conflicting priorities
- Previous experience in FMCG would be beneficial
- You must have excellent written and spoken English, strong attention to detail and high levels of order entry accuracy.
So why DB?
- DBs parent company is Heineken – so you will be joining a company with global assets and resources
- Incentive schemes and product benefits
- Secure on site staff parking
- Great team culture
How To Apply
https://career012.successfactors.eu/career?career_ns=job_listing&company=C0000032666P&navBarLevel=JOB_SEARCH&rcm_site_locale=en_US&career_job_req_id=2001&selected_lang=en_GB&jobAlertController_jobAlertId=&jobAlertController_jobAlertName=&_s.crb=nLakznpEmtveRKd0IHNusC50BCw%3d