Customer Experience Specialist
(Wine Jobs:
Sales & Marketing)
Full Time
Wine-Searcher.com
Auckland,
Auckland/Northland
We run the world’s largest online wine search engine and price comparison website. We’re looking for a brilliant, full-time Customer Experience Specialist to join our ‘Feedback’ customer service team in New Lynn, Auckland, NZ.
Our team is on the front-lines handling the daily issues and quality control tasks coming from our community of wine retailers and users around the world.
Working with our retail store customers and users everyday you will partner with our Product, Design and Software Development teams to improve the website and app user experience.
We’re looking for someone to start quickly. If you are a professional, have great people skills, then we’d like to see you on the team!
Responsibilities:
- Help a small team achieve sales and product development goals.
- Provide friendly and efficient service to the worldwide wine business community, being the first point of contact to handle and resolve customer complaints.
- Research information and troubleshoot problems. Monitor and control numerous concurrent quality check tasks.
You should:
- Have an understanding and empathy for building an online retail (wine) business.
- Be able to build on the ideas of others in pursuit of the best user-experience (UX), working with design, software development, and Product teams.
- Have previous experience with the creation of online help resources.
- Familiarity with ticketing systems, prior experience with a Customer Relationship Management tool would be a bonus.
Industry type that you are likely to be from: IT, Wine, Advertising, online Travel & Tourism.
Employment Type: Full-time
Remuneration: Dependent upon your profile and previous experience.
Please attach your CV and covering letter and state your work authorisation details, such as New Zealand citizenship or New Zealand residence, when applying. We are afraid that only shortlisted candidates will be contacted.
