Ecommerce & CRM Specialist (Wine Jobs: Management & Administration)

Full Time

  Auckland, Auckland/Northland

You will be joining the world's largest online Search Engine and price comparison website for wines and spirits. 

We're looking for a full-time staff member to join our E-commerce & Customer Relationship Management (CRM) team in New Lynn, Auckland, NZ. This customer-facing team partners with our product and software development teams to deliver online search and ecommerce services to wine and spirits businesses around the world. 

We're looking for someone to start quickly. If you like working in online retail have an attention to detail, and understand e-commerce, then we'd like to hear from you. 

We require

  • An interest and understanding of wine or spirits.
  • Online retail industry experience.
  • Experience with transactional websites.
  • Experience with managing customer complaints, and online help resources.
  • Project management skills are desirable.


  • Be part of a small team working to achieve online global sales and quality control goals.
  • Be the first point of contact to handle and resolve customer complaints around ecommerce and online sales.
  • As a subject matter expert, represent the interests of the online customer and Wine-Searcher CRM team for development projects.
  • Manage online operations ensuring that KPI’s are met by monitoring and responding to numerous database quality-control checks.
  • Work to deliver best user-experience (UX) customer complaint resolutions globally.
  • Support daily sales, admin and data quality goals.

Industry type that you are likely to be from: 

Online Retail, ecommerce, IT, hospitality, marketing agency, wine.

Remuneration is dependent upon your profile and previous experience. 


  • Be part of a globally recognised digital brand.
  • Increase your knowledge of the wines of the world.

Working in New Zealand 

This is an office-based, full-time position. 

Overseas applicants wishing to work in New Zealand must ensure you have the right to work in the country - For information about working in New Zealand, please visit Immigration New Zealand.

How To Apply

Please apply with your CV, cover letter and provide evidence of your work visa or citizenship. We are sorry but only shortlisted candidates will be contacted.

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