Guest Services Agent (Wine Jobs: Sales & Marketing)

Full Time

  Chateau Marlborough Hotel

  Blenheim Central,, Marlborough

Carnmore is a locally owned, growing hotel group with properties across New Zealand, including the highly acclaimed Chateau Marlborough. We take pride in being part of the community, fostering genuine care, and creating outstanding guest experiences.

We are excited to welcome extraordinary individuals to Chateau Marlborough and our renowned restaurant, Quench. Quench is popular and high quality bar and restaurant situated within the luxury hotel, Chateau Marlborough. We are currently seeking a full-time Guest Services Agent to join our team in Marlborough, a region steeped in rich culture and traditions.

Our Vision:

At Carnmore, we aim to provide more than just accommodation; we strive to create narratives of warmth, genuine hospitality, and care that extend beyond our hotel and into the community. We are dedicated to exceeding expectations, crafting memorable stays, and creating lasting impressions. We aspire to set new standards in service and hospitality while consistently receiving high ratings on guest survey platforms.

Joining Carnmore means embracing an opportunity for personal growth and becoming part of something truly special. As a key member of the Carnmore family, you will be empowered to excel and contribute to our collective vision. If making a meaningful impact excites you, we would love to hear from you.

Role Specifics, Requirements, and Expectations:

As a Guest Services Agent, you will help create memorable stays for our cliental, ensuring they come back time after time.

Duty Manager License Desirable 

Key Expectations:

  • The provision of exceptional first impressions and customer service to exceed guest expectations at all times
  • Showing walk-in enquiries through rooms and up-selling
  • Efficient and professional handling of all telephone/email reservations including prompt confirmation responses and re-confirmations for busy nights
  • Strive to generate repeat and referral business
  • Promotion of the Chateau Marlborough Loyalty Programme
  • Be Proactive in selling our products and services at all times 
  • Consistently achieve desired outcomes and maintain focus on key priorities. 
  • Demonstrate initiative and the ability to manage time and work priorities. 
  • Be enterprising, open to new ideas and change in the workplace and seek more effective and better ways of carrying out your role.
  • Be co-operative and supportive of other team members through consultation, providing feedback and sharing information with others.
  • Consider the attitudes and perspectives of the audience and adapt to their differing needs. 
  • Possess good administration and interpersonal skills and the ability to work to agreed timeframes and reporting schedules.
  • Confident to lead by example. 
  • Demonstrate the ability to prioritise and manage the demands of your position. 

What We Offer:

• Competitive salary of $25 to $28 dependant on experience

• Opportunity to live and work in one of New Zealand's world-class wine regions and an iconic hotel in Blenheim.


How To Apply

Please apply with your updated resume and cover letter.

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