Cellar Door Manager (Wine Jobs: Vineyards & Cellars )

  Chard Farm

  Queenstown, Otago

Chard Farm, a family-owned winery located in Queenstown, is seeking a Cellar Door Manager to oversee the operations of their tasting room and related activities. With a rich history dating back to 1987, Chard Farm is among the original pioneers of the Central Otago Wine industry. As the Cellar Door Manager, you will lead a small team of knowledgeable and enthusiastic Cellar hosts, ensuring the smooth running of the tasting room, order processing, wine dispatch, internet sales and the wine club.

Responsibilities:

• Organize and coordinate the hosting of tastings at the Cellar Door, providing visitors with an exceptional experience.
• Manage customer orders, ensuring accuracy, timely processing and efficient dispatch of wine shipments.
• Develop and maintain a top-level Winery Club, managing member communications and shipments.
• Utilize CRM tools to effectively manage customer data, sales and marketing initiatives.
• Lead and motivate the Cellar hosts, fostering a positive work environment and providing guidance and training as needed.
• Handle administrative duties related to the position, including record-keeping, inventory management and reporting.
• Manage online sales platforms and ensure a seamless customer experience for online purchases.

Requirements:

• Minimum of 2 years of experience in the hospitality industry, preferably in managing a wine tasting room, restaurant or bar.
• Strong organizational and multitasking abilities to manage various aspects of Cellar Door operations effectively.
• Maintain a professional, friendly and welcoming demeanor while interacting with customers and the team.
• Ability to lead a small team, delegate tasks and foster a collaborative and motivated work environment.
• Demonstrated skills in organizing and building a top-level Winery Club, including member communications and offerings.
• Solid understanding of CRM systems and sales processes. General computer literacy is essential.
• New Zealand Residency: Applicants must be New Zealand residents or possess the right to work permanently in New Zealand.

Employment Details:

• Position: Full-time
• Salary: Commensurate with skill set