Customer Experience Manager (Wine Jobs: Management & Administration)

Full Time

  Framingham Wines

  Renwick, Marlborough

Framingham Wines Limited

Customer Experience Manager

  • Successful family-owned wine company
  • Consumer marketing and Cellar Door management 
  • Small, dynamic, quality focused team

An exciting customer experience and consumer marketing role in a successful Marlborough winery with an international reputation for making quality wines. 

The company:

With some of the oldest Riesling vines in Marlborough, Framingham Wines planted their first Wairau Valley vines back in 1981 and since then have been making award winning small batch wines. They are an environmentally sustainable winery with organic Estate viticulture practices.

Framingham Wines is a small, family-owned winery in the heart of the Marlborough wine growing region. The dedicated Framingham team are focused on making high-quality wines that that step out of the mainstream.

The job:

Reporting to the Managing Director, the Customer Experience Manager will manage the Cellar Door and identify areas for improvement, refining processes, building sales and enhancing brand reputation through exceptional consumer interactions.

This position will own the consumer experience, leading the Cellar Door team, welcoming visitors, managing database and email marketing initiatives, social media and implementing events like the legendary Framingham Harvest Concert.

As a dynamic and open-minded employer, Framingham Wines will offer flexible hours and work from home options for the right candidate.

The ideal candidate:

Joining a fantastic team, you will be an intelligent, energetic and motivated person who enjoys hard work. Ideally, you will have a retail and/or marketing background and strive to understand consumer behaviour. People management will be second nature to you.

Creative with a strong attention to detail, you will be tech savvy - ideally with Shopify, HubSpot, Canva or other similar platforms. Wine industry experience would be preferable but is not essential. 

Additionally, you will be a natural communicator, a team player, able to roll up your sleeves to get the job done. 


How To Apply

Please apply with your updated resume.

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